No license file available

Posted January 26th, 2010 by robmugabe

Hi there,

I just registered for a few trial demo's. I received confirmation emails that the licenses are ready, but the DataTools Launcher reports that there no licenses for the selected ID:
"No licenses have been purchased under this UserID and Passsword"

If I check under the MY ACCOUNT page on your web site there also are no licenses listed.

Any ideas?
Rob

‹ Problem while creating a Stored Procedure Unable to activate license ›

RE: No license file available

On January 26th, 2010 jterrell said:

Hi robmugabe,

I see that you downloaded all three of the installation EXE files from the downloads page. Based on the licenses that you ordered (Data Viewer and Data Parser for Btrieve), you must install ONLY the DataTools v9 product on your workstation.

If you installed DataTools v8 and/or the Data Inspector product(s), follow the un-install steps in this post and un-install ALL DataTools products.
http://pervasivedatatools.com/node/945

Then check out the system requirements and installation pre-requisites in this post, and make sure your workstation is configured properly before installing DataTools v9:
http://pervasivedatatools.com/node/382

Then install DataTools v9 using only this installation EXE file:
PVDataTools-9.2.1.42.1-setup.exe

If those steps do not resolve the license access problem for you, see this post:
http://pervasivedatatools.com/node/384

And please let us know if this solves the problem for you, or not.

- Jo