Hi bmanfield,

Your license files have been sent to you by email.

- Jo

Hi rhialto,

I have submitted a question to our IT department regarding proxy support for accessing DataTools license files via our web service, and will post an answer as soon as I hear back from them.

In the meantime, make sure that the problem you are experiencing is not caused by your workstation's firewall/anti-virus/anti-spyware software. The most likely culprit is Windows Firewall since it is automatically installed on all Windows workstation versions, from XP SP2 and above. You can add exceptions to the Windows Firewall rules by opening up the Firewall settings in the control panel and clicking the "Exceptions" tab. Most workstation firewalls will block all applications from opening connections unless explicit permission is granted. Here are the steps to add the DataTools Launcher to the Windows Firewall exception list:

1. Close the DataTools Launcher.
2. In the Windows Control Panel, open Windows Firewall.
3. On the Exceptions tab, click the Add Program button.
4. In the Add Program list, select DataTools if it appears in the list, OR
5. If DataTools does not appear in the list, click the Browse button and navigate to the following folder and EXE file (assuming you installed DataTools to the default location):

   C:\Program Files\Pervasive\DataTools\Common800\LicenseManager.exe

6. Click OK to close the Add Program list.
7. Click OK to close the Windows Firewall window.

After adding the DataTools Launcher to the Windows Firewall Exceptions list, start the Launcher, and let us know if this resolves the problem for you.

- Jo