Not able download license file

Posted February 7th, 2008 by shri_c

Error Message: Failed to resolve server name / IP Address. Check your network connectivity.

I have internet access, and even tried to set the exception in Windows firewall as per the document provided on support forum. But still failure.

Please help.

Thanks & Regards,
Shrikant

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Not able to download license file

On March 11th, 2010 camicase82 said:

Hi, i followed all the instructions and still not able to use the software it kees saying that i haven't done anithing, can u give me a hand?

regards

Cam

RE; Not able to download license file

On March 12th, 2010 jterrell said:

Hi Cam,

We apologize for the problem you are experiencing with the DataTools product. I have tried to access your license file through our internal system, but am unable to do so (probably) due to the same technical reason you cannot access it.

Please be sure that your registration information on our site is accurate. Then order another license for the Data Extractor from SFDC, and let us know if you cannot access the license file after following the instructions on these two pages of our site:

Pervasive DataTools License File Instructions
http://pervasivedatatools.com/datatools/license-instructions

Resolve Problems Accessing License Files
http://pervasivedatatools.com/node/384

- Jo

Not able to download license file

On March 8th, 2010 rkirsopp said:

Hi,

Can you please mail the license file to me as I am unable to change work firewall settings and I'm also behind a proxy server.

Regards,

Rod

RE: Not able to download license file

On March 8th, 2010 jterrell said:

Hi rkirsopp,

Your license file has been zipped and sent to you by email.

- Jo

Unable to licence product

On March 4th, 2010 dunneyboy said:

I renewed licence for Data Parser for Binary on 4th Jan 2010. I have sent two Emails today asking for assistance as the launcher does not recognise the licence. My account details do not show active licences yet my order history shows the purchase. This is becoming very problematic for me ... please respond/resolve asap.

RE: Unable to licence product

On March 4th, 2010 jterrell said:

Hi dunneyboy,

Since your previous order DataTools was upgraded from version 8 to version 9.

Please see this sticky post in the user forum that explains the steps you need to take in order to use your new version 9 license file:
http://pervasivedatatools.com/node/832

- Jo

Unable to download license

On March 4th, 2010 scip said:

I can't download the license file. Can you send it to my email?

RE: Unable to download license

On March 4th, 2010 jterrell said:

Hi scip,

Your license files have been zipped and sent to you by email.

- Jo

I am unable to dowload

On February 25th, 2010 windent said:

I am unable to dowload license file for c-isam. My username is windent. Thanks

RE: I am unable to dowload

On February 25th, 2010 jterrell said:

Hi windent,

Your license file has been zipped and sent to you by email.

- Jo

Can't download the licence file

On February 16th, 2010 kavazy said:

Sorry, I am having the same problem in that I can't download the licence file. Please can you email me one? Thanks

RE: Can't download the licence file

On February 16th, 2010 jterrell said:

Hi kavazy,

Your license file has been zipped and sent to you by email.

- Jo

Behind proxy server and cannot get license file

On February 16th, 2010 DarrenMoss said:

Hi,

Can you please mail the license file to me as I am unable to change work firewall settings and I'm also behind a proxy server.

Thank you.

Darren

RE: Behind proxy server and cannot get license file

On February 16th, 2010 jterrell said:

Hi Darren,

Your license file has been zipped and sent to you by email.

- Jo

Can not able to download licence file

On February 15th, 2010 manusurya9139 said:

Hi,
I am using linux. I dont have licence file. Can you send me licence file?

RE: Can not able to download licence file

On February 15th, 2010 jterrell said:

Hi manusurya9139,

DataTools cannot be installed on Linux...sorry! Please see the system requirements in this forum post:
http://pervasivedatatools.com/node/382

- Jo

Cannot download license file

On February 1st, 2010 wearls said:

I am having the same problems as many others. Firewall and/or proxy server is blocking the tool. Can you email the license file to me? Thanks!

RE: Cannot download license file

On February 1st, 2010 jterrell said:

Hi wearls,

Your license file for the Pervasive Data Viewer has been zipped and sent to you via email.

- Jo

Error when trying to downlod the license....

On August 20th, 2008 Marco.Peretti said:

I cab't download the license file. Can you send it to my email? Thank you

Error when trying to downlod the license....

On February 10th, 2010 z0r0nd0 said:

I cab't download the license file. Can you send it to my email? Thank you

RE: Error when trying to downlod the license....

On February 10th, 2010 jterrell said:

Hi z0r0nd0,

Your trial license file has been zipped and sent to you by email.

- Jo

RE: Error when trying to downlod the license....

On August 20th, 2008 jterrell said:

Hi Marco,

You have not yet "purchased" (the trial licenses are free) either a trial or a paid license under the username you used to enter this request for assistance. Please provide us with the username under which the license was "purchased". Additional information that may assist you...

You must add a product to your shopping cart and check out before a license file will be created and assigned to you. If you go through the shopping cart, add a trial product, and check out, you may then be able to access the license file for that product through the DataTools Launcher normally after installing DataTools on your workstation.

If you have not already done so, please see the important information in each of these pages on the DataTools web site:

System Requirements and Installation Pre-requisites

Support for English Windows Only

Solving Installation Problems

Resolve Problems Accessing License Files

After reading and following the steps in each of these documents, if you need assistance, please let us know.

- Jo

License File

On August 1st, 2008 Atlant1c said:

Hellow I'm also not able to download the license file, can you please send it to my email?

My username is Atlant1c

Thanks

RE: License File

On August 1st, 2008 jterrell said:

Hi Atlant1c,

Your license file has been sent to you by email.

- Jo

Not able to download license file

On June 5th, 2008 jotagrande said:

Hi,

I'm also not able to download the license file, can you please send it to my email?

Thx

RE: Not able to download license file

On June 5th, 2008 jterrell said:

Hi jotagrande,

Your license file has been sent to you by email.

- Jo

Not able download license file

On May 22nd, 2008 Maximos said:

Hi
I have the same issue. Can you email the licence file please?
Thank you

RE: Not able download license file

On May 22nd, 2008 jterrell said:

Hi Maximos,

You have not yet "purchased" (the trial licenses are free) either a trial or a paid license.

If you have not already done so, please see the important information in each of these pages on the DataTools web site:

System Requirements and Installation Pre-requisites

Support for English Windows Only

Solving Installation Problems

Resolve Problems Accessing License Files

After reading and following the steps in each of these documents, if you need assistance, please let us know.

- Jo

i have purchased the trial

On May 26th, 2008 Maximos said:

i have purchased the trial licenses, but i have the same problem with the proxy on my LAN.
May you send me the licenses by mail?
Best Regards

RE: i have purchased the trial

On May 26th, 2008 jterrell said:

Hi Maximos,

Did you "purchase" the trial license(s) using your "Maximos" login? Our records still indicate that you have not completed a shopping cart transaction using that login; therefore, no license has been created for you.

- Jo

now i do the "purchase"

On May 27th, 2008 Maximos said:

now i do the "purchase" another time.. do you see the license? i can not download for problem with my proxy.. May you send me by mail?

RE: now i do the "purchase"

On May 27th, 2008 jterrell said:

Hi Maximos,

Yes, the "purchase" was completed this time. Your license files have been zipped and sent to you by email.

- Jo

Same problem here, please email the license!

On May 23rd, 2008 svasile said:

my user name: svasile
I did "purchase" the free trial product. Below is what I see on the License tab under my account. Yet, your product cannot connect to get a license automatically.
Please email the license to me!
Thank you,
Serban

05/23/2008 - 11:47 Trial Data Parser for Btrieve 05/28/2008 - 11:46 T111-103340 view order

RE: Same problem here, please email the license!

On May 23rd, 2008 jterrell said:

Hi svasile,

Your license file has been sent to you via email.

- Jo

Same problem, have access and no licence

On April 2nd, 2008 NGSIT said:

Can access licence server but can not download as it says no new or missing licences

Please assist

RE: Same problem, have access and no license

On April 3rd, 2008 jterrell said:

Hi NGSIT,

Your license files have been sent to you via email.

- Jo

Not able download license file

On April 3rd, 2008 jasper1975 said:

Jo,

I connect to the Internet via a proxy server. Can you please email a copy of my license file?

Thanks!

RE: Not able download license file

On April 3rd, 2008 jterrell said:

Hi jasper1975,

Your license file has been sent to you via email.

- Jo

Not able to download licence file

On March 18th, 2008 Eamonn Buckley said:

Hi
I have the same issue. Can you email the licence file please?
I wish to use DataViewer.
thank you
Eamonn

cannot download license file

On March 10th, 2010 nlok888 said:

I have the same issue. Although I've place order but I cannot see any license file under my login account (nlok888). Can you help.

Regards
Norman.

RE: cannot download license file

On March 10th, 2010 jterrell said:

Hi Norman,

Your license files have been zipped and sent to you by email.

- Jo

RE: DataTools License File

On March 18th, 2008 jterrell said:

Hi Eamonn,

Your license file has been zipped and sent to you via email.

- Jo

RE: License File Download

On February 7th, 2008 jterrell said:

Hi Shrikant,

We are aware of some other DataTools users who have not been able to access the license file download through the DataTools Launcher when their connection to the Internet is via a proxy server.

Do you connect to the Internet via a proxy server?

If so, please let us know, and we will work with you to get your license file.

- Jo