Not able download license file

Posted February 7th, 2008 by shri_c

Error Message: Failed to resolve server name / IP Address. Check your network connectivity.

I have internet access, and even tried to set the exception in Windows firewall as per the document provided on support forum. But still failure.

Please help.

Thanks & Regards,
Shrikant

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Error when trying to downlod the license....

On August 20th, 2008 Marco.Peretti said:

I cab't download the license file. Can you send it to my email? Thank you

RE: Error when trying to downlod the license....

On August 20th, 2008 jterrell said:

Hi Marco,

You have not yet "purchased" (the trial licenses are free) either a trial or a paid license under the username you used to enter this request for assistance. Please provide us with the username under which the license was "purchased". Additional information that may assist you...

You must add a product to your shopping cart and check out before a license file will be created and assigned to you. If you go through the shopping cart, add a trial product, and check out, you may then be able to access the license file for that product through the DataTools Launcher normally after installing DataTools on your workstation.

If you have not already done so, please see the important information in each of these pages on the DataTools web site:

System Requirements and Installation Pre-requisites

Support for English Windows Only

Solving Installation Problems

Resolve Problems Accessing License Files

After reading and following the steps in each of these documents, if you need assistance, please let us know.

- Jo

License File

On August 1st, 2008 Atlant1c said:

Hellow I'm also not able to download the license file, can you please send it to my email?

My username is Atlant1c

Thanks

RE: License File

On August 1st, 2008 jterrell said:

Hi Atlant1c,

Your license file has been sent to you by email.

- Jo

Not able to download license file

On June 5th, 2008 jotagrande said:

Hi,

I'm also not able to download the license file, can you please send it to my email?

Thx

RE: Not able to download license file

On June 5th, 2008 jterrell said:

Hi jotagrande,

Your license file has been sent to you by email.

- Jo

Not able download license file

On May 22nd, 2008 Maximos said:

Hi
I have the same issue. Can you email the licence file please?
Thank you

RE: Not able download license file

On May 22nd, 2008 jterrell said:

Hi Maximos,

You have not yet "purchased" (the trial licenses are free) either a trial or a paid license.

If you have not already done so, please see the important information in each of these pages on the DataTools web site:

System Requirements and Installation Pre-requisites

Support for English Windows Only

Solving Installation Problems

Resolve Problems Accessing License Files

After reading and following the steps in each of these documents, if you need assistance, please let us know.

- Jo

i have purchased the trial

On May 26th, 2008 Maximos said:

i have purchased the trial licenses, but i have the same problem with the proxy on my LAN.
May you send me the licenses by mail?
Best Regards

RE: i have purchased the trial

On May 26th, 2008 jterrell said:

Hi Maximos,

Did you "purchase" the trial license(s) using your "Maximos" login? Our records still indicate that you have not completed a shopping cart transaction using that login; therefore, no license has been created for you.

- Jo

now i do the "purchase"

On May 27th, 2008 Maximos said:

now i do the "purchase" another time.. do you see the license? i can not download for problem with my proxy.. May you send me by mail?

RE: now i do the "purchase"

On May 27th, 2008 jterrell said:

Hi Maximos,

Yes, the "purchase" was completed this time. Your license files have been zipped and sent to you by email.

- Jo

Same problem here, please email the license!

On May 23rd, 2008 svasile said:

my user name: svasile
I did "purchase" the free trial product. Below is what I see on the License tab under my account. Yet, your product cannot connect to get a license automatically.
Please email the license to me!
Thank you,
Serban

05/23/2008 - 11:47 Trial Data Parser for Btrieve 05/28/2008 - 11:46 T111-103340 view order

RE: Same problem here, please email the license!

On May 23rd, 2008 jterrell said:

Hi svasile,

Your license file has been sent to you via email.

- Jo

Same problem, have access and no licence

On April 2nd, 2008 NGSIT said:

Can access licence server but can not download as it says no new or missing licences

Please assist

RE: Same problem, have access and no license

On April 3rd, 2008 jterrell said:

Hi NGSIT,

Your license files have been sent to you via email.

- Jo

Not able download license file

On April 3rd, 2008 jasper1975 said:

Jo,

I connect to the Internet via a proxy server. Can you please email a copy of my license file?

Thanks!

RE: Not able download license file

On April 3rd, 2008 jterrell said:

Hi jasper1975,

Your license file has been sent to you via email.

- Jo

Not able to download licence file

On March 18th, 2008 Eamonn Buckley said:

Hi
I have the same issue. Can you email the licence file please?
I wish to use DataViewer.
thank you
Eamonn

RE: DataTools License File

On March 18th, 2008 jterrell said:

Hi Eamonn,

Your license file has been zipped and sent to you via email.

- Jo

RE: License File Download

On February 7th, 2008 jterrell said:

Hi Shrikant,

We are aware of some other DataTools users who have not been able to access the license file download through the DataTools Launcher when their connection to the Internet is via a proxy server.

Do you connect to the Internet via a proxy server?

If so, please let us know, and we will work with you to get your license file.

- Jo