Inactive Lisense

Posted June 4th, 2008 by jd_kat

Hi,

yesterday I purchased the trial version of the dataviewer but the Data launch tool shows the License is inactive.
How can I activate the license to use the dataviewer?

Operating System: WIN XP SP2 (Germany)

Thanks in advance for your support.

Joerg

‹ Proxy Support Problem with licensing ›

RE: Inactive Lisense

On June 4th, 2008 jterrell said:

Hi Joerg,

The most likely cause for the problem you are experiencing with the expiration date of your trial license file is the system date format on your workstation.

If you can set the system date on your workstation to a “USA” format – at least temporarily – I think the problem would be resolved. Try setting your system date to use the “mm/dd/yyyy” format, and let me know if that works.

- Jo

Inactive Lisense

On June 5th, 2008 jd_kat said:

Hi Jo,

thank you for your suggestion but the change of the date to a “USA” format doesn`t work.

What can we do now?

Joerg

RE: Inactive Lisense

On June 11th, 2008 jterrell said:

Hi Joerg,

We do not yet have a solution for the problem you are experiencing. I will notify you as soon as we figure it out and can provide you with a fix.

- Jo

RE: Inactive Lisense

On June 5th, 2008 jterrell said:

Hi Joerg,

We are checking into the problem right now and will let you know as soon as we have a solution.

You are welcome to download another trial license after we get this resolved.

- Jo

Inactive Lisense

On June 16th, 2008 jd_kat said:

Hi Jo,

concerning to my license-problem, is there any solution in sight or should I better search for another software.
Thank you in advance for a short information.
Joerg

RE: Inactive Lisense

On June 16th, 2008 jterrell said:

Hi Joerg,

I thought the new and corrected trial license file I sent to you worked. If that is not true, please let me know as soon as possible.

If you need another trial license for testing or if you are ready to purchase the product, please log into the DataTools web site and use the shopping cart to purchase the license. Once that license has been generated, I will make the needed correction to the spelling of your name (using UTF-8 characters only) and send you the corrected license file.

- Jo