cannot save map

Posted January 27th, 2009 by lloydbell

I am using the Btrieve data parser to create csv files. When I try to save the map I get an error window that says:

COM error code: ffffffff
Code meaning: Unknown error 0xFFFFFFFFF
Source: DJRepository.Manager.1
Description: Unable to read HKML\Software\JavaSoft JRE or JDK key

Please don't suggest uninstalling and reinstalling the program. I've done that now 5 times on 3 different computers to even get the Data Tools to run. These tools are marginally useful if you have to uninstall and reinstall the programs for any error that arises.
LKB

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RE: cannot save map

On January 28th, 2009 jterrell said:

Hi lloydbell,

The error message description seems to indicate that the Java JRE is not installed or configured correctly or is not registered correctly in the Windows Registry.

To try to correct the problem, we recommend that you reinstall the Java JRE on your workstation. There is a section in the "System Requirements and Installation Pre-Requisites" post in the "Installation and Configuration" forum that may help. Here is a copy of that section for your convenience:

Installing Java First

The DataTools product installation requires that Java is installed FIRST. If you do not already have one of the Java components installed on your workstation, follow the basic instructions below to install Java prior to installing DataTools.

Download and install one of these Java products from the Downloads area of the Sun Microsystems web site:

  • Java Runtime Environment (JRE) v1.4 or higher
  • Java EE 5 SDK
Java Configuration

Note: Java must be installed in a path name without spaces.

  1. Set the JRE path to the \bin directory in your environment variables for the java.exe path name. Insert this string and a semicolon at the beginning of the PATH variable.
  2. The JRE CLASSPATH variable must be set to the \lib directory in your environment variables. Set that variable to the path of the directory where the class files reside or you will get the error "unable to find class 25543".
  3. To verify Java installation, open a command prompt and enter: java -version
  4. If the Java version does not display, then check the steps below.

To set the JAVA_HOME environment variable:

  1. Navigate to Windows System > Advanced > Environment Variables > System Variables, and click New.
  2. In the Variable Name field, enter JAVA_HOME.
  3. In the Variable Value field, enter the full path to the Java installation (such as C:\Java\jre1.6.0_03\bin).
  4. Click OK to save the variable and then close any remaining windows.

Please let us know if this resolves the problem for you, or not.

- Jo

This solved the

On January 28th, 2009 lloydbell said:

This solved the problem.
Thanks.
LKB

RE: This solved the

On January 28th, 2009 jterrell said:

Hi lloydbell,

Excellent! Thank you for letting us know.

- Jo